CiCi's Pizza Buffet Field Rep Test

1. Which of the following statements is true?
 
a. You will need to order the buffet and place an order for a take out pizza
b. You will need to order the buffet and make a special request
2. Which of the following is the appropriate greeting you should receive as you enter the restaurant?
 
a. "Hi"
b. "Hi! Welcome to CiCi’s!"
c. "What do you need?"
b. "How many?"
3. Which of the following is proper attire for a CiCi’s Team Member?
 
a. CiCi’s hat, CiCi’s shirt, jeans, and brown shoes
b. CiCi’s hat, CiCi’s shirt, brown pants with a belt, and Brown Shoes
c. CiCi’s hat, CiCi’s shirt, black pants with a belt, and black shoes
4. Which of the following choices includes each area of the buffet that you are required to sample from (if present)?
 
a. Salad bar, pasta bar, dessert bar
b. Pasta bar, pizza bar, dessert bar
c. Salad bar, pasta bar, pizza bar, dessert bar
5. You are required to provide a description and name (if provided) of the Guest Greeter and Store Manager.
 
a. True
b. False
6. While evaluating the dining room for cleanliness and maintenance, you notice that while booths are clean, several have small rips or discolored areas in the vinyl seating material. Which of the following would be correct in answering the question regarding cleanliness and maintenance of the tables/booths and chairs?
 
a. You would answer, “Yes, this is acceptable,” because the booths are clean and small rips are acceptable as part of the normal wear and tear (i.e. “Old Dirt”).
b. You would answer, “No, this is not acceptable,” because the booths are not clean or well maintained. The booths should be clean and in new condition.
7. How many pizzas should be available in the buffet at all times?
 
a. 7 round pizzas & 2 deep dish pizzas
b. 6 round pizzas & 1 deep dish pizza
c. 8 round pizzas & 1 deep dish pizza
d. 9 round pizzas & 2 deep dish pizzas
8. The pizza buffet should be free of outages and the pizzas should be fronted. Which of the following best describes a stocked and fronted buffet?
 
a. All of the pizzas have 5 or more slices left. Several guests are having difficulty selecting slices as the spatulas are often at the back of the pizza, farthest away from the guest.
b. Several pizzas only have 3-4 slices left. However, all other pizzas are well stocked. The guests can easily select slices because the spatulas are facing out toward the guest.
9. As part of your shop, you must make a special request. Which of the following choices best describes the ideal fulfillment of the special request?
 
a. You approach a Team Member and request a pepperoni and mushroom pizza. They hand you a marker and are off to make the pizza. Within ten minutes, they return to your table with the pizza and give you a few slices.
b. You approach a Team Member and request a pepperoni and mushroom pizza. They ask for your name and are off to make the pizza. Within ten minutes, they return to your table and give you a few slices.
c. You approach a Team Member and request a pepperoni and mushroom pizza. They ask for your name, give you their name and hand you a marker. Within ten minutes, they return to your table with the pizza, address you by name and give you a few slices.
10. If a guest leaves the restaurant, a Team Member should begin cleaning the guest’s table within _____ minute(s).
 
a. 3
b. 2
c. 1
d. 4